Refund policy

At Campbell Gray, each piece is thoughtfully designed and produced in limited quantities to honour craftsmanship, reduce waste, and preserve the exclusivity of our collections.

For this reason, we ask that you review product descriptions, sizing information, and measurements carefully before placing your order.

All Sales Are Final

Unless otherwise required by applicable law, all sales are final. We do not accept returns or issue refunds for change of mind, incorrect sizing, or personal preference.

Exchanges

If an alternative size is available, we may, at our sole discretion, offer a one-time size exchange for eligible ready-to-wear items requested within 7 days of delivery.

To qualify, items must be:

• Unworn and unused.
• In original condition with all tags attached.
• Free from perfume, makeup, deodorant, smoke, or any other signs of wear.
• Returned in the original packaging where possible.

Customers are responsible for all return shipping costs associated with exchanges.

Made-to-order, bespoke, personalised, limited-edition, archive, and sale items are not eligible for exchange.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or incorrect, you must notify us within 48 hours of delivery by emailing support@campbellgray.com with your order number and clear photographs.

If approved, we will repair, replace, or refund the item as appropriate.

Refused Returns

Any unauthorised returns or items that do not meet the conditions above will be returned to the sender at the customer's expense.

Order Cancellations

Orders are processed promptly to maintain efficient production and fulfilment. Once an order has been placed, it cannot be cancelled or amended after production or dispatch has begun.

International Orders

Customers are responsible for any customs duties, import taxes, or local charges imposed by their destination country. These charges are non-refundable.

Contact

For any questions regarding your order, please contact: